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For service & lead-gen businesses

Everything between the click and the booked appointment.

More booked appointments from Google and AI assistants like ChatGPT. For law firms, healthcare practices, home services, construction and industrial companies, B2B services, and any business whose customer is worth more than the lead. I run the website, ads and tracking as one system, from ad click to booked appointment. Smart Bidding gets a qualified call or a booked appointment as its conversion, not a raw form fill.

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Who I am and how I work

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I'm Conner Crowe. I help ecommerce and service businesses get more customers from Google, and from AI assistants like ChatGPT. I run the website, the ads and the tracking as one system. Everything between the click and the customer. I started in graphic design, then web design, then in-house marketing, then inside agencies, where I saw the model break. The senior sells the work, and a junior learns on your account. So I went independent. The person on the call does the work. Tracking gets fixed first. You get a written summary every Monday, month to month, and you own everything I build. Ten years, more than $15 million in managed ad spend. A furniture store I built went from $5K in its first month to $56K, five months later. When I'm not working, I'm outdoors. Out there, you never guess when you can measure. I run accounts the same way. Start with a free ads audit. I write it myself, and it's back within 24 hours.

Trusted by founders running real budgets

14 brands across ecommerce, custom furniture, law, medicine, home services and lending.

5.0 from 11 Google reviews
  • GJ Styles “This is no noise, just results.”
  • Spokane Pro Movers “Every time, he delivers exactly what we didn’t even know we needed.”
  • The Animation Course “What a great experience with Conner.”
  • Blessings for Barrett “…he has been absolutely fantastic to work with.”
  • Balsamroot Exteriors
  • sdloanexpert.com
  • Auto Air Online “He made it easy for a novice like me to understand what he is trying to accomplish…”

01   The math

The agency model wasn't built
for lead quality.

Most agencies report lead volume because lead volume is what they can count without integrating with your CRM. Smart Bidding treats every "conversion" the same. So when a share of your leads are junk, the algorithm goes and finds you more junk. The fix is upstream of the ads.

$163
Median home-services cost per lead, Q3 2026 (N = 9)
2 of 11
Home-services accounts with tracking too broken to benchmark (N = 11)
5 of 8
Healthcare accounts that counted phone calls as their only lead (N = 8)
10 yrs
On the keys of service-business ad accounts

Where the spend goes

In my Q3 2026 healthcare benchmark, a median 26.5% of visible search-term spend went to terms with 2 or more clicks and zero conversions (N = 6). The bottom bar is what that share frees up if those terms are cut, not a measured result.

02   The full program

Six services.
One person.

What an agency splits across four juniors and a project manager, I run as one program. The Lead Quality Engine sends qualified calls and booked appointments back into the ad account as the conversions Smart Bidding bids on.

  • Marketing strategy

    I write the plan for positioning, channel budgets, and what to test next. I set the monthly targets against booked appointments and the work they turn into, and review them with you every month.

  • Google Ads program

    Search-first. Match-type discipline, query mining, geo-targeting, smart-bidding strategy tied to qualified leads. A decade and $15M+ managed on these keys.

  • Meta Ads program

    Lead-gen ads, on-platform forms, prospecting + retargeting split. Pixel + CAPI repair. Creative testing tuned to lead quality, not lead volume.

  • Lead Quality Engine

    Call tracking, form scoring, CRM hand-off and qualified-call conversions. The plumbing that makes Smart Bidding optimize for leads that book. Production exhibit below.

  • Landing page builds

    Single-purpose landing pages for each campaign or service line. Built directly in Astro / Webflow / your existing stack. Conversion tracking pre-wired at launch.

  • Tracking + revenue attribution

    GA4, GTM, server-side where it earns its keep, WhatConverts for calls, and qualified calls and booked appointments as the conversions. Written summary every Monday.

Selected builds

The website,
built too.

The same operator who runs your lead-gen program builds the page the leads land on. I designed and built every one of these. See the site build offer, or check what AI assistants say about you first.

The Hand and Wrist Institute website, a surgical practice site I designed and built.

Hand & Wrist Institute · Surgical practice

A surgical practice site I designed and built, moved off WordPress with its Google Ads account cut over the same week and the mail path kept out of the move.

View the live site→
The Greenacre Law website, a 224-page bilingual law-firm site I designed and built.

Greenacre Law · Four offices

Two hundred twenty-four pages with a full Spanish mirror, a local page set for each of four offices matched to its filing courthouse, and all 223 mapped old URLs still resolving after the move.

View the live site→
The Spokane Pro Movers website, a custom lead-gen site I designed and built.

Spokane, WA · Moving company

Fifteen-plus pages, a moving-cost calculator, and a live Google reviews feed pulling their real ratings onto the page.

View the live site→
The sdloanexpert.com website, a mortgage lead-gen site I designed and built.

Second home financing · 24 states

Forty-four pages for a mortgage originator: thirteen financing guides, one page for every state he is licensed in, and three calculators that answer the down payment and debt-to-income questions before he picks up the phone.

View the live site→

03   Honest comparison

Agency vs. in-house
vs. one operator.

Discipline Agency In-house With me
Strategy ownership An account manager filters every decision You write it between client work I write the program. You sign off.
Google Ads management A junior on five other accounts Hire a full-time specialist Run by the same operator on the call.
Meta Ads management A different junior A second specialist Same operator. Same call.
Call tracking + scoring Out of scope. They count form fills. Bought, never wired in WhatConverts (or similar) wired into Ads. Quality scored.
CRM hand-off + qualified-call conversions Nobody touches this Your developer, when free Built into the engagement. A qualified call or booked appointment becomes the conversion.
Landing page builds Charged extra. Six week timeline. Your designer, queued behind the website Built inside the engagement. One week per landing page.
Tracking + reporting A screenshot deck on Fridays Your developer, when free GA4 + GTM + revenue reconciliation, written weekly.
Direct line to a senior Routed through the account manager Yourself, exhausted Yes. Same person every call.

04   Three ways in

Pick the entry point.
Most start with tracking.

Every account I take on starts with the free audit. I'll tell you which of the three fits and quote a fixed price before any work starts.

One-time projects

A fixed price for one defined job, quoted from the free audit before any work starts.

$2,500 to $20,000
  • → Fixing tracking, typically $2,500: call routing, CRM hand-off and qualified-call conversions
  • → A service-business site, up to about 40 pages, from $10,000
  • → A 200+ page site, or a migration of several hundred URLs, $20,000
  • → Fixed price, quoted from the free audit
  • → Documentation so the next person can read what I built
Start with a free ads audit

Fractional Marketing Lead

Monthly at the cap: every add-on, with strategy, channels, tracking, reporting and the operating cadence led directly by me. Usually fits accounts spending $30K a month or more on ads.

$8,500 /mo

Month-to-month

  • → Every monthly add-on, capped at $8,500/mo
  • → Landing page builds for each campaign / service line
  • → Marketing strategy authored quarterly
  • → Direct slack channel + monthly leadership review
  • → Quarterly board-ready strategy doc
Book a Strategy Call

What the work looks like

The exact templates I send clients, filled in for a made-up sample store, in the order an engagement runs. Pick a step, or let it play.

Example audit page, marked as sample data, titled The path forward. Phase one, fix the measurement: remove the duplicate purchase action, take add to cart out of bidding, send discounted order value. Phase two, bid control and query control: add a brand exclusion to Performance Max, split it by margin, stop promoting 27 products with clicks and no sales. (opens a larger view)

Week 1

The plan, in writing

  • Phases ordered by dependency, not by calendar. Nothing in phase two gets judged until the measurement in phase one is real.
  • Written down, so you can push back before a single setting changes.

Example page on the real audit template. The store and every number are made up.

05   Inside the engine

The Lead Quality Engine.
Six checkpoints.

What separates a real lead-gen program from "we're spending more on Google Ads this month." Smart Bidding optimizes against the conversion signal you give it. The signal you give it determines what you get back.

  1. 01

    Call tracking on every campaign

    WhatConverts (or CallRail) installed with dynamic number insertion. Every paid call gets recorded, transcribed, and scored.

  2. 02

    Form scoring rubric per service line

    A junk-vs-qualified rubric authored to your specific service lines. The form submission counts as a conversion ONLY if it passes.

  3. 03

    CRM integration end-to-end

    Whatever CRM you run, with WhatConverts feeding it. Wired to receive every lead with full UTM, gclid, fbclid, and call recording.

  4. 04

    Qualified conversions, imported

    A lead counts once it's a booked appointment or a call WhatConverts marks qualified. That event goes back to Google Ads as the primary conversion, so Smart Bidding stops paying for junk. Where your CRM records closed work, I reconcile it against that conversion every month.

  5. 05

    Negative-keyword + audience exclusion loops

    Junk-lead transcripts mine the queries that produced them. Those queries become negative keywords. Smart Bidding stops paying for them.

  6. 06

    Revenue reconciliation, monthly

    A written channel summary tied to booked appointments and the work they became, not lead volume. The number that goes to your partners or board.

The compounding effect

Run all six checkpoints for a quarter and Smart Bidding has a signal that means a real lead. Lead volume often drops first, because spam and junk stop counting. On one contractor account (N = 1), the only website conversion had died when a form button was renamed. Once it was fixed and the account cleaned up, rank-lost impression share fell from a weekly 27 to 48% range to under 1%. The CPL on an agency dashboard can go up while the cost per qualified lead falls. The two aren't the same number.

Featured case study

Greenacre Law.
2× qualified signups.

A Southern California real estate law firm spending five figures a month on Google Ads, with every form submit counted as a conversion, spam included, and no way to tell qualified leads from noise. The 90-day rebuild: WhatConverts-qualified calls as the conversion, form validation, a case-type rebuild and 300+ negatives. Spend fell 50% and cost per qualified lead fell more than 60%.

06   FAQ

What founders ask
before signing on.

Do you only work with service businesses, or do you do ecom too?

I run both programs in equal measure. The /for-home-brands page is the parallel program for DTC home / furniture / decor Shopify brands. Same operator, different vertical playbook. Pick the page that matches your business.

What kinds of service businesses fit best?

Anything where the marketing converts to a call or a form fill, the close happens off-platform, and the average lead is worth at least $1,000 in lifetime value. Law firms (especially personal injury, family, real estate, business law), healthcare (dental, med spa, specialty practices), home services (HVAC, plumbing, roofing, remodel), professional services (accounting, financial advisory, consulting), and B2B services. If your average customer is worth less than $1,000 LTV, the math on paid acquisition rarely works regardless of who runs the account.

Why is "lead quality" the centerpiece instead of just running better ads?

Because Smart Bidding on Google, and Meta's automated bidding, optimize against the conversion signal you give them. If you tell Google 'every form fill is a conversion,' it'll go find you the cheapest form fills. If you tell it a qualified call or a booked appointment is the conversion, it goes and finds more of those. The technical work to make the second possible is the Lead Quality Engine. The agency default is the first.

Do you build the landing pages too, or do I need a separate web team?

I build them as part of the engagement, in your existing stack (or in Astro / Webflow if you want a fresh build). One landing page per campaign or service line. Conversion tracking wired in at launch, not retrofitted. See the /services page for the Websites & Landing Pages details.

How do you handle CRM integration?

Whatever CRM you use, I wire it to receive every lead with its click ID and source attached, usually through WhatConverts. The conversion Google Ads bids on is a qualified call or a booked appointment. Where the CRM records closed work, I reconcile it against those conversions every month so the report shows which campaigns produced customers. If your CRM has no API or webhook, a spreadsheet export works for the reconciliation.

What does an engagement look like week to week?

The first few weeks are diagnostic and rebuild (tracking, call routing, CRM hand-off). After that, every Monday I send a written summary covering spend, leads by volume and quality, booked appointments, top campaigns, and what changed and why. Once a month I run a working session with you to plan the next 30 days, and once a quarter I re-plan against the original 90-day commitments.

What is the Lead Quality Audit (the freebie below)?

A 5 to 7 page written audit: tracking-stack audit, call quality benchmark, form-quality benchmark, top three leakage points in your current ad setup, and a sample call and form scoring rubric tuned to your service lines. Back within 24 hours of read-only access. No call required.

07   Custom audit · 24-hour turnaround

Your account, audited
for lead quality.

Not a templated download. A custom audit written for your specific account: tracking-stack health, call quality benchmark, form-quality benchmark, top three leakage points in your current setup, and a sample call/form scoring rubric authored to your service lines. After you send the form, I email you the steps to grant read-only access to the ad account. The audit is back within 24 hours of access. No call.

  • → Tracking-stack health check
  • → Call quality benchmark vs. industry
  • → Form-quality benchmark
  • → Top 3 leakage points in current setup
  • → Sample scoring rubric for your service lines

No call. Next I email you the read-only access steps, and the audit is back within 24 hours of access.

Free ads audit

Stop paying for leads
that never book.

Send read-only access to the ad account. I write the audit myself, find the lead-quality leak, and send it back within 24 hours. No call.